Yes. We use stripe.com as our payment processor. It is a secure and reputable payment gateway provider used by many companies such as Under Armour, Lyft, Facebook, etc. We do NOT store your credit card or bank information in our server. Stripe stores and protects this information in their system.

For more info, please visit: https://stripe.com/us/customers

Open the app, select a store, click “Shopping Requester” and check if your neighbors are available. Then follow the prompts to create your list of items and send to shoppers.

For more info, please visit our YouTube channel (see link under Follow Us at bottom of page).

If you are shopping at a grocery store, open the app, and select the store. Click “Shopper” to receive orders from your neighbors. Then purchase items and deliver.

IMPORTANT NOTE: After you've arrived, remember to click “DELIVERED” to request a payment from your neighbor.

For more info, please visit our YouTube channel (see link under Follow Us at bottom of page).

Delivery fee:
You pay a small fee to your neighbor who shops and delivers to you. Current beta test rate is $2 for the first item and $0.75 for each additional item – including up to 3 of the same item at no additional cost.

Transaction fee:
10% of total cost goes to NeighborShopper. This helps us pay for the payment processor and back-end support.

*We reserve the right to change fee structure in the future.

You’ll receive the full amount of the delivery fee for your service (please see information about fees above). NeighborShopper will take 10% commission* from the delivery fee. This helps us pay for the payment processor and back-end support.

Please note that your first payout to your bank account will take about 7 days; subsequent payments will take about 2 business days. This is a typical processing time for banks.

*We reserve the right to change fee structure in the future.

No. Tipping is not necessary.

How do I specify details such as a brand name?
When you create a grocery list (under “Add Item” page), use the note section to describe item details such as a brand name or type (e.g. if you are ordering milk, you can specify “1 gallon fat free” or “organic”).

How do I order an item in a pack/case?
Please specify under the Item’s Name section rather than using the Quantity section. For example, if you want to order a six pack of Diet Coke, please specify as “6pk Diet Coke” under Item's Name and set Quantity to 1 (setting the quantity to 6 will increase the delivery fee paid to your neighbors). If you need two six packs of Diet Coke then simply specify “6pk Diet Coke” and increase the quantity to 2.

And don’t worry! In case you need to change your order after submitting it, you can use our built-in messaging feature to chat with your neighbor, send and receive photos of items, and edit your order.

Sorry, any age restricted items such as alcohol are not allowed.

For any questions or concerns, please email us at support@NeighborShopper.com